FAQ
Yes, we deliver across the UAE. Orders above 200 AED qualify for free delivery.
Standard delivery usually takes 1–2 working days depending on the location. Special arrangements or customized orders may require additional time.
Yes. All chocolates are freshly produced in our production facility and packed with care to ensure the best quality.
Absolutely. We offer customized trays, acrylic boxes, and gift arrangements. You can contact us through WhatsApp or our customer service number for special requests.
Yes, we handle bulk, corporate, and event orders. Please reach out to our sales team for a quotation.
Keep the chocolates in a cool, dry place away from sunlight. For best results, store them between 18–22°C. Avoid refrigeration unless necessary.
No. We use a chiller van and proper temperature-controlled packaging to ensure your chocolates arrive in perfect condition.
We accept online card payments and Tabby payments for buy now pay later option.
For hygiene and food safety reasons, chocolates cannot be returned. However, if your order arrives damaged or incorrect, please contact us within 24 hours and we will assist you immediately.
Yes. We have outlets in Al Ain, Abu Dhabi, and Sharjah. You can visit our stores to explore our full collection.
Same-day delivery may be available for select locations and urgent orders. Please contact us to confirm availability.
Once your order is dispatched, you will receive an update via email or SMS with delivery information and you can also track your order on the website.